Introduction | Erica Dhawan's School

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Sales Success Across a Screen

Introduction: Win Sales With Digital Body Language?

Introduction (2:32)
New Ways to Win Sales (3:46)

Digital Anxiety: Hierarchy, Power Plays, and Trust

Digital Power Plays & Anxiety (Why are you so stressed?) (1:02)
The Online Disinhibition Effect (Why are we so rude online?) (1:10)
Trust and Power on a Digital Playing Field (3:13)
Four Sources of Digital Anxiety (5:21)
Choosing a Digital Medium (2:28)
Keeping up with the Emojis ... and the Evolution of Punctuation (4:11)
Waiting and Wondering: Digital Ghosting & Slow Response Times (2:52)
Your Digital Persona, Your Life (2:33)

Value Visibly: Appreciation and Engagement

An Introduction to Value Visibly (5:02)
The Principles of Value Visibly (3:23)
Value Visibly in Action (7:36)

Communicate Carefully: Misunderstandings & Mistakes

An Introduction to Communicate Carefully (2:21)
The Principles of Communicate Carefully (3:16)
Communicate Carefully in Action: Commitments (4:32)

Collaborate Confidently: The Keys to Modern Teamwork

An Introduction to Collaborate Confidently (2:05)
The Principles of Collaborate Confidently (3:45)
Collaborate Confidently in Action: ZoomThink (3:53)

Trust Totally: Innovate Faster and Further, Together

360 Degree Engagement (2:14)
What is psychological safety? (2:57)
Wrapping up the Four Laws (1:06)

Executive Presence: Becoming a Leader in a Hybrid World

An Introduction to the New Executive Presence (3:37)
Remote Leadership Using Phone and Video Calls (2:27)

Diversity: Fostering Inclusion with Digital Tools

An Introduction to Digital Difference (3:21)
Gender & Digital Body Language (9:21)
Generations & Digital Body Language (2:51)
Culture & Digital Body Language (6:45)

Conclusion

Conclusion Video (0:30)

Appendix: Digital Body Language Guidebook

Congratulations and Thank You!
Hybrid Work Workbook
Digital Body Language Style Guide
Digital Styles Team Exercise
Getting to Trust Totally
Digital Body Language Colleague Quiz
Watch Erica's DBL Keynote (37:47)

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Introduction

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